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SHIPPING

We currently offer FREE DELIVERY on all orders. You do not pay any shipping charges on ANY orders placed on opalclocks.com.
The large majority of our orders are shipped within 2 working days of the order, and delivered in 3-5 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.

Please note our shipping policy as follows:

  • Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below:
    DestinationShipping Time (A)Delivery Time (B)Total time for delivery (A+B)
    North India 2 working days 3-4 working days 5-6 working days
    East India 2 working days 3-5 working days 5-7 working days
    West India 2 Working days 3-4 working days 4-5 working days
    South India 2 working days 3-5 working days 5-7 working days
    United States 2 Working Days 3-5 working days 5-7 Working days
  • In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.
  • We ship on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Service Centre or atonlinesales@opalclocks.com/contact@opalclocks.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note order will be shipped with an invoice mentioning the price, as per Indian Tax Regulations

You may return an item for a refund of the merchandise total within 14 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Clearance Items
  • Gift Certificates
  • Personalized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)

Please Contact Us for any returns